Perplexed by Hope Chest? Check out our frequently asked questions. If you don’t see your concern addressed below, email us at firstname.lastname@example.org.
What is the difference between Hope Chest Basic, Hope Chest Plus, Hope Chest Pro, and the Family Edition?
Please see the comparisons here: Compare
Subscribing to the Family Edition automatically subscribes you, your spouse, and your children, grandchildren, great-grandchildren, etc. to Hope Chest Pro. Blended or step-family members can be added manually email@example.com
I already paid for the old Hope Chest! What gives? We know the transition to yearly subscriptions may be frustrating for our longtime users. All we can say is it was necessary. In order to keep up with the frequent Family Search changes, and as our user base increased, Hope Chest required more and more maintenance and incurred more cost. We were losing more and more money— we just couldn’t go on with the original model.
We reached a point where we had two choices. We could take down Hope Chest and call it quits or we could start charging users enough to keep the lights on.
That being said, if you paid for the old Hope Chest, you will receive a lifetime discount on the annual subscription of your choice!
Can I access my Hope Chest account from any computer? Yes! Each Hope Chest account is tied to a specific Family Search account. This means that, once the Hope Chest browser extension has been installed on a computer, you can access any Hope Chest account by logging into your Family Search account. Please note that you must be logged into your Family Search account to access your Hope Chest account. You will not be able to access your Hope Chest account if you are logged into another Family Search account.
I purchased Hope Chest Plus! How do I access the new features? After submitting your payment for Hope Chest Plus, no further action should be needed on your part to complete the upgrade. You will see Plan Label in title bar. Simply open the Hope Chest menu, click on Settings, and adjust as desired.
The Hope Chest button disappeared OR I can’t find Hope Chest! How do I get it back?
Please make sure you are using Google Chrome and logged into Family Search. Open the Chrome browser menu (click the three dots in a line in the top right corner) and see if the chest icon is at the top (this is the icon overflow section). You can use the icon normally when it’s in the overflow, or you can swap it with another icon. [ADD SCREENSHOTS HERE]
If the chest icon isn’t at the top of the menu, select Extensions. Find Hope Chest in the list of extensions, and drag the blue circle to the right. You may need to close Chrome and open a new window. The chest icon should re-appear to the right of the URL bar or in the overflow section. [ ADD SCREENSHOTS HERE]
My screen froze OR the search buttons didn’t work. What should I do? Refresh the page and try again.
Hope Chest is stuck in an infinite loop. What happened?
This occurs when there is a problem in the line being searched. For example, an individual (We’ll call him “Bob.”) is listed as his own great-grandfather. Hope Chest is stuck searching Bob-Fred-George-Bob over and over and over. Fixing the error in your family tree will solve this issue.
Is the Hope Chest default setting to find names with no duplicates?
Yes, and Family Search updated in 2015 to prevent users from saving names to the temple list if there are possible duplicates. However, you should look at the name in landscape mode to see if there is an arrow indicating other spouses. Merge any duplicate spouses and then save the name to your temple list. Please note that Hope Chest uses Family Search’s system, so if Family Search hasn’t flagged the name for duplicates, Hope Chest won’t either.
When I opened Hope Chest today, all my names were gone! What happened?
Please make sure you are logged into your own Family Search account. Your Hope Chest account is linked to your Family Search, so if you log into a different Family Search account, your names won’t be there.
How do I make sure I have the most up-to-date version of Hope Chest?
Open your Google Chrome browser menu, and go to Tools-Extensions-Developer Mode (at the top of the page). Click Update. All your Chrome browser extensions, including Hope Chest, will update. (Note: If you haven’t updated since February 17, 2020, please do so now.)
Why does Hope Chest save names people born less than 110 years ago and ineligible to receive temple ordinances?
The ability to narrow your search to individuals born within a certain time span is one of our Hope Chest Plus features. Upgrade to Hope Chest Plus— we know you’ll love it!
Hope Chest - Minimum System Requirements
Does your computer meet the minimum system requirements for Family Search and Hope Chest?
*Dual core processor
*Minimum of 4 gig RAM (8 or 16 gigs is better)
*64 bit operating system
*Minimum internet speed is 12mbps download and 1.5mbps upload