Please see the full plan comparison here.
Subscribing to the Family Edition automatically subscribes you, your spouse, and your children, grandchildren, great-grandchildren, etc. to Hope Chest Pro. Blended or step-family members can be added manually — email [email protected].
We know the transition to yearly subscriptions may be frustrating for our longtime users. In order to keep up with frequent FamilySearch changes and cover growing maintenance costs, we had to make the switch.
We reached a point where we had two choices: take down Hope Chest or start charging enough to keep the lights on.
That being said, if you paid for the old Hope Chest, you will receive a lifetime discount on the annual subscription of your choice.
Yes! Each Hope Chest account is tied to a specific FamilySearch account. Once the extension is installed on a computer, you can access your Hope Chest by logging into your FamilySearch account. You will not be able to access your Hope Chest if you are logged into a different FamilySearch account.
No further action is needed after submitting payment. You will see your plan label in the title bar. Open the Hope Chest menu, click Settings, and adjust as desired.
Make sure you are using Google Chrome and logged into FamilySearch. Open the Chrome menu (three dots, top right) and look for the chest icon in the overflow section at the top.
If it's not there, go to Extensions, find Hope Chest, and toggle it on. You may need to relaunch Chrome. The icon should reappear to the right of the URL bar or in the overflow section.
Refresh the page and try again.
This occurs when there is a data error in the line being searched — for example, an individual listed as his own great-grandfather. Hope Chest keeps searching the same loop endlessly. Fixing the error in your FamilySearch tree will resolve the issue.
Yes. FamilySearch also updated in 2015 to prevent saving names with possible duplicates. Check names in landscape mode for an arrow indicating other spouses, and merge any duplicates before reserving ordinances. Hope Chest uses FamilySearch's system — if FamilySearch hasn't flagged a duplicate, Hope Chest won't either.
Make sure you are logged into your own FamilySearch account. Your Hope Chest is linked to your FamilySearch login — if you're in a different account, your names won't appear.
Open the Chrome menu → More Tools → Extensions → Enable Developer Mode → click Update. All extensions including Hope Chest will update.
The ability to filter by birth year is a Hope Chest Plus feature. Upgrade to Plus to narrow your search to eligible ancestors only.
Does your computer meet the minimum requirements for FamilySearch and Hope Chest?